Privacy Policy

This Privacy Policy was last updated on Jan 16, 2024.

Aloft Remodeling LLC, referred to herein as Aloft Remodeling respects the privacy of its website visitors. This Privacy Policy describes the information Aloft Remodeling collects from you and how it uses that information when you use the www.aloftremodeling.com website or when you sign up to receive Aloft Remodeling updates through www.aloftremodeling.com website.  By accessing or using the www.aloftremodeling.com website, you acknowledge that you have read, understood and accept the terms of this Privacy Policy.  

The Short Message Service (SMS) Privacy Policy is a subset of our overall Privacy Policy and addresses how Aloft Remodeling LLC handles the confidentiality of information related to SMS communications that come directly from Aloft Remodeling LLC. Please see our SMS Privacy Policy.

Information You Voluntarily Provide Aloft Remodeling                       

You may use the www.aloftremodeling.com website without providing Aloft Remodeling with any information about you. Aloft Remodeling only collects personally identifiable information that you voluntarily provide, such as when you sign up to schedule a design consultation through the www.aloftremodeling.com website.  Examples of such personally identifiable information that you provide to us include your name, email address, phone number, and zip code.

Other Information Aloft Remodeling Collects

When you visit the www.aloftremodeling.com website we may automatically collect some information about your visit using cookies, log analysis software and other aggregate tracking technologies. 

You may modify your browser settings to control the collection of cookies. However, if you refuse to accept cookies, you may not be able to access some pages or use some of the functions of the www.aloftremodeling.com website. Some Aloft Remodeling cookie files remain on your computer’s hard drive unless and until you manually delete the file.

How Aloft Remodeling Uses the Information It Collects

Aloft Remodeling will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law, in accordance with your instructions, or as identified in this privacy policy.

Aloft Remodeling may use your information, including personally identifiable information, for business purposes including, without limitation, the following:

  • To respond to requests to schedule a design consultation.
  • To improve the quality of your www.aloftremodeling.com website visit.
  • To send marketing communications and informational newsletters that you have requested, opted-in to or otherwise agreed to receive.

Also, Aloft Remodeling may use your information, including personally identifiable information, as follows:

  • Aloft Remodeling may contract with other companies and individuals to perform functions or services on its behalf, such as hosting and maintaining the www.aloftremodeling.com website, payment processing, database storage and management, sending email messages and informational newsletters and administering surveys.  These service providers may have access to your personally identifiable information, such as your email address, needed to perform their functions, but are restricted from using it for purposes other than providing services for Aloft Remodeling.
  • Aloft Remodeling has the right to disclose any information about you, including personally identifiable information, or your use of the www.aloftremodeling.com website, without your prior permission if Aloft Remodeling has a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of Aloft Remodeling or its shareholders, principals, employees, agents, other users of the site, or the public; (b) enforce the Terms of Use for the www.aloftremodeling.com website; or (c) respond to claims that any content violates the rights of third parties or is otherwise unlawful.  Aloft Remodeling may also disclose information, including your personally identifiable information, as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
  • Aloft Remodeling may share any information you submit to Aloft Remodeling when Aloft Remodeling has your consent to do so, or when Aloft Remodeling needs to share the information in order to provide the information or service you requested.
  • Aloft Remodeling may use your information to monitor how visitors are using our site.
  • Aloft Remodeling may use your information to uncover and diagnose problems with the www.aloftremodeling.com website and servers and for day-to-day system administration needs.

What You Will Receive From Aloft Remodeling When You Sign Up to Schedule an Aloft Remodeling Design Consultation on the Aloft Remodeling Website

When you sign up to schedule an Aloft Remodeling design consultation, you may receive emails from us relating to newsletters, marketing or promotional matters, and upcoming Aloft Remodeling events.  You will receive emails, SMS messages, or phone calls to schedule and confirm your design consultation. If you contract with Aloft Remodeling for a remodeling project, you will receive e-mails, SMS messages, and phone calls from Aloft Remodeling regarding your contracted project, including emails, texts, and phone calls, confirming and providing information about your project and reminding you of date of the service as it approaches.  Aloft Remodeling only wants to send you communications and information that you expect to receive or that you have requested.  Please see the following section of this Privacy Policy for information on how to unsubscribe from or opt out of Aloft Remodeling updates.

Updating Your Information; Opting Out

Visitors who would like to correct, update or delete any information, including personally identifiable information, may contact Aloft Remodeling with a request to do so at contactus@aloftremodeling.com. In addition, any users of the www.aloftremodeling.com website who have signed up for Aloft Remodeling updates and wish to unsubscribe to Aloft Remodeling’s marketing and informational communications can do so by using the unsubscribe option in an email communication or by sending an email to contactus@aloftremodeling.com.  Aloft Remodeling will respond to any request to update or modify any information, or to opt out of or unsubscribe from any communications, within a reasonable period of time (as an example of the need to obtain the advice of counsel, note that if California law is applicable, this opt out must be completed within 30 days). If you request the deletion or modification of your personal information maintained by Aloft Remodeling, such information may be retained for a period of time in Aloft Remodeling’s backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements. 

Security

If you provide Aloft Remodeling with your email address in order to receive Aloft Remodeling updates, your email address will be stored on an Aloft Remodeling server located within Aloft Remodeling’s offices.  Aloft Remodeling follows generally accepted industry standards to protect your personally identifiable information, both during transmission and once Aloft Remodeling receives it, including the use of firewalls and other Internet security measures.  However, no method of transmission over the Internet or method of electronic storage is 100% secure, and Aloft Remodeling cannot guarantee its absolute security.  Accordingly, Aloft Remodeling expressly disclaims any such obligation. 

Aloft Remodeling does not store on its servers, or keep any in-office record of, any credit card information you provide Aloft Remodeling through the www.aloftremodeling.com website.  Aloft Remodeling utilizes a third party service for credit card payment processing and your credit card information is stored on the third party service’s servers.   Aloft Remodeling’s credit card processor follows generally accepted industry standards to protect your credit card information, both during transmission and once the processor receives it.  However, no method of security is absolute and Aloft Remodeling cannot guarantee the absolute security of your credit card information.  Accordingly, Aloft Remodeling expressly disclaims any such obligation. 

Updates to This Privacy Policy

Aloft Remodeling reserves the right to change, alter or modify this Privacy Policy for any reason at any time without notice to you. When Aloft Remodeling does so, all changes, alterations or modifications to this Privacy Policy will be posted on the www.aloftremodeling.com website and will be effective immediately. If you are a regular visitor to this site, Aloft Remodeling recommends that you check this Privacy Policy on a regular basis. 

Aloft Remodeling Policy for Users of the Aloft Remodeling Website Under Age 18

The www.aloftremodeling.com website is not intended for use by individual under 18 years of age. Users under the age of 18 should get the permission of a parent or guardian to use the www.aloftremodeling.com website. Aloft Remodeling will not knowingly collect or maintain personal information from anyone under the age of 18. 

External Links

The www.aloftremodeling.com website may include links to other websites whose privacy policies Aloft Remodeling does not control. Once you leave the www.aloftremodeling.com website, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. 

Contact

If you ever have any questions about this privacy policy, please contact us at communications@aloftremodeling.com. We will be happy to answer any questions or concerns you might have.

SMS PRIVACY POLICY

Aloft Remodeling LLC is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.

By using the Service, you agree to the terms of this Policy. Aloft Remodeling LLC reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued us of the Service following the positing of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you, such as your mobile phone number, as well as any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is Collected About You

Through the use of the Service, Aloft Remodeling LLC will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of message that you send to other users of the Service, as well as any comments or feedback regarding the Service that you send to us.

How Aloft Remodeling LLC uses Personal Information About You

We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve Service, (d) and contact you with important announcements or messages.

Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Aloft Remodeling LLC utilizes servers and services owned by third parties.

Disclosure of Your Information

We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.
  • We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Aloft Remodeling LLC is not accountable in any way for any liability or reimbursement.
  • We respond to subpoenas, court orders, legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
  • We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Security

Aloft Remodeling LLC takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting In

A mobile user might opt-in by:

  • Entering a phone number online, and checking the box agreeing to the SMS disclaimer,
  • Sending a Mobile Originating (MO) message containing an advertising keyword, or
  • Filling out a paper form that includes their phone number

Opting Out

Aloft Remodeling LLC’s third party service provide gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “UNSUBSCRIBE”

We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity of receiving them.

Under 18 Years Old

The Service is not intended for anyone under the age of 18, and Aloft Remodeling LLC does not knowingly collect information from anyone under the age of the 18.

By using the Service, you are representing that you are at least 18.

Questions or concerns?

If you have any additional questions regarding this Policy, please feel free to contact us any time by emailing us at communications@aloftremodeling.com or texting ”HELP”